Any scheduled server maintenance or related issues will be posted here in real time.
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THIS IS A SCHEDULED EVENT May 14, 02:00 - 05:00 UTC Apr 15, 20:06 UTC Apr 4, 16:48 UTC
Update - The Linode Cloud Manager, API, and CLI will be offline for scheduled maintenance between 02:00 UTC and 05:00 UTC on May 14, 2025. During this window, running Linodes and related services will not be disrupted, but account management access and Support tickets will be unavailable.
Please ensure that you complete critical or important jobs in the Cloud Manager or API before the maintenance window. We will update this status page once this event is complete and Linode customers have full access to all Linode services.
Customers who need assistance from Linode Support during this time will need to call 855-454-6633 (+1-609-380-7100 outside of the United States) to contact our Support team. Please note that our Support team will not be able to assist with issues related to the Cloud Manager or API, authenticate users to their accounts, or respond to Support tickets for the duration of the maintenance window. As soon as our Support team regains access, we will answer tickets in the order they are received.
Impacts on Current Linode Customers:
Current Linode customers will not be able to log in to the Cloud Manager, interact with the API, or perform any administrative or management functions. This includes Create, Remove, Boot, Migrate, Back Up, Shut Down, etc.
The scheduled maintenance will impact the Kubernetes API. Dynamic aspects of LKE that rely on the Linode API will also be impacted, to include items such as autoscaling, recycling, rebooting, attaching/detaching PVCs, Node Balancer provisioning, as well as the ability to create new clusters. Cluster nodes and running workloads will not be affected.
Impacts on Users Trying to Create Linode Accounts / Awaiting Account Authentication:
While the Linode Cloud Manager is offline during the maintenance period, we are unable to accept requests for new accounts or authenticate accounts for users awaiting full account access.
Thank you for your patience and understanding.
Scheduled - The Linode Cloud Manager, API, and CLI will be offline for scheduled maintenance between 02:00 UTC and 05:00 UTC on May 14, 2025. During this window, running Linodes and related services will not be disrupted, but account management access and Support tickets will be unavailable.
Please ensure that you complete critical or important jobs in the Cloud Manager or API before the maintenance window. We will update this status page once this event is complete and Linode customers have full access to all Linode services.
Customers who need assistance from Linode Support during this time will need to call 855-454-6633 (+1-609-380-7100 outside of the United States) to contact our Support team. Please note that our Support team will not be able to assist with issues related to the Cloud Manager or API, authenticate users to their accounts, or respond to Support tickets for the duration of the maintenance window. As soon as our Support team regains access, we will answer tickets in the order they are received.
Impacts on Current Linode Customers:
Current Linode customers will not be able to log in to the Cloud Manager, interact with the API, or perform any administrative or management functions. This includes Create, Remove, Boot, Migrate, Back Up, Shut Down, etc.
The scheduled maintenance will impact the Kubernetes API. Dynamic aspects of LKE that rely on the Linode API will also be impacted, to include items such as autoscaling, recycling, rebooting, attaching/detaching PVCs, Node Balancer provisioning, as well as the ability to create new clusters. Cluster nodes and running workloads will not be affected.
Impacts on Users Trying to Create Linode Accounts / Awaiting Account Authentication:
While the Linode Cloud Manager is offline during the maintenance period, we are unable to accept requests for new accounts or authenticate accounts for users awaiting full account access.
Thank you for your patience and understanding.
THIS IS A SCHEDULED EVENT May 13, 12:00 - 13:00 UTC May 6, 14:54 UTC
Scheduled - On Tuesday, May 13th, 2025, at 8:00AM EDT (May 13th, 2025, at 12:00 UTC), scheduled maintenance will be performed on the Linode Support Ticketing System.
Expected downtime for this maintenance will be about 1 hour.
This should not impact the ability to access services or utilize Cloud Manager. Customers who need assistance from Linode Support during this time will need to call 855-454-6633 (+1-609-380-7100 outside of the United States) to contact our Support team. Please note that our Support team will not be able to assist with issues related to the Cloud Manager or API, authenticate users to their accounts, or respond to Support tickets for the duration of the maintenance window. As soon as our Support team regains access, we will answer tickets in the order they are received.
May 8, 13:30 UTC May 8, 13:00 UTC May 6, 14:51 UTC
Completed - The scheduled maintenance has been completed.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled - On Thursday, May 8th, 2025, at 9:00AM EDT (May 8th, 2025, at 13:00 UTC), scheduled maintenance will be performed on the Linode Support Ticketing System.
Expected downtime for this maintenance will be about 20-30 minutes.
This should not impact the ability to access services or utilize Cloud Manager. Customers who need assistance from Linode Support during this time will need to call 855-454-6633 (+1-609-380-7100 outside of the United States) to contact our Support team. Please note that our Support team will not be able to assist with issues related to the Cloud Manager or API, authenticate users to their accounts, or respond to Support tickets for the duration of the maintenance window. As soon as our Support team regains access, we will answer tickets in the order they are received.
May 6, 03:26 UTC May 6, 02:45 UTC May 6, 02:15 UTC May 6, 02:06 UTC
Resolved - The issue started at 20:29 UTC on May 5, 2025.
The investigation revealed that the issue started following the rollout of the software release to support the latest version of Fedora. We rolled back the release to mitigate the impact. We can confirm that the issue is now mitigated as of 02:56 UTC on May 6, 2025 and no longer occurring. We apologize for the impact and thank you for your patience and continued support. Our subject matter experts are continuing to investigate the root cause and will take appropriate preventive actions. We are committed to making continuous improvements to make our systems better and prevent recurrence.
Update - Our subject matter experts are actively investigating this issue. We will provide the next update as we make progress.
Update - The current workaround for the issue is booting your Linode with the Latest 64-bit kernel. You can change the kernel your Linode is using to boot by following the instructions here: https://techdocs.akamai.com/cloud-computing/docs/manage-the-kernel-on-a-compute-instance
Investigating - Our team is investigating a service issue affecting the boot process of Red Hat Enterprise Linux (RHEL)-based distributions. Systems running non-64-bit kernels may fail to boot, while distributions using the 64-bit kernel remain unaffected.
May 5, 17:28 UTC Apr 28, 15:07 UTC Apr 28, 14:31 UTC
Resolved - We have not observed any further issues related to this and will now consider the situation resolved. Please open a Support ticket if you have any questions or concerns.
Monitoring - After investigation, we have confirmed that the connectivity issues in these locations were due to a problem outside of our network with an upstream provider. Connectivity has been restored, and we are monitoring for any subsequent problems.
Investigating - Our team is investigating an emerging service issue affecting connectivity in EU-West(London) and EU-Central (Frankfurt). We will share additional updates as we have more information.