Scheduled Maintenance

Any scheduled server maintenance or related issues will be posted here in real time.

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Edge Router Upgrade - B Side - Singapore
Scheduled for Friday April 28, 2017

Apr 28, 04:45 UTC
Completed - The scheduled maintenance has been completed.

Apr 28, 02:39 UTC
Update - This maintenance has been extended to 0445 UTC.

Apr 27, 22:55 UTC
Update - This maintenance has been extended by 2 hours.

Apr 27, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 26, 07:41 UTC
Update - This maintenance will commence 24 hours later than originally planned.

Apr 11, 14:36 UTC
Scheduled - On Wednesday, April 26, at 8pm UTC, our engineers will be performing an edge router upgrade in our Singapore datacenter. We will be working exclusively on the "B" side of the network, and do not expect any downtime during this maintenance as we have full redundancy. However, brief periods of packet loss or increased latency may be observed at times. We expect this maintenance to take 4 hours.

Edge Router Upgrade - A Side - Singapore
Scheduled for Wednesday April 26, 2017

Apr 26, 05:30 UTC
Completed - The scheduled maintenance has been completed.

Apr 25, 23:03 UTC
Update - This maintenance has been extended by 2 hours.

Apr 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 11, 14:34 UTC
Scheduled - On Tuesday, April 25, at 8pm UTC, our engineers will be performing an edge router upgrade in our Singapore datacenter. We will be working exclusively on the "A" side of the network, and do not expect any downtime during this maintenance as we have full redundancy. However, brief periods of packet loss or increased latency may be observed at times. We expect this maintenance to take 4 hours.

Support Email System Maintenance
Scheduled for Saturday April 22, 2017

Apr 22, 15:00 UTC
Completed - The scheduled maintenance has been completed.

Apr 22, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 21, 19:26 UTC
Scheduled - Our email system will be down for maintenance for an hour starting at 10AM Eastern Time on Saturday the 22nd of April. All mail sent to support@Linode.com during this time will be delivered to us after the maintenance is completed. Opening
or responding to a ticket through the Linode Manager will continue to operate normally during this time.

Linode Critical Xen Maintenance
Scheduled for Wednesday April 19, 2017

Apr 19, 15:22 UTC
Identified - Linode has received several Xen Security Advisories (XSAs) that require us to perform updates to our legacy Xen host servers. In order to apply these updates, hosts and the Linodes running on them must be rebooted. The XSAs will be publicly released by the Xen project team on May 2nd at 12:00 UTC. We must complete this maintenance before then.

These security advisories only affect legacy Xen Linodes. KVM Linodes are not affected and do not require a reboot. Any customer that upgrades to KVM prior to the maintenance can avoid it entirely. You can use the “Upgrade to KVM” link in your Linode’s dashboard to move to KVM. More KVM upgrading information can be found here:

https://www.linode.com/docs/platform/kvm-reference

These updates are required to protect the security and safe operations of not only our infrastructure, but yours as well. We understand that a disruption with such limited notice is inconvenient, and we hope you understand that we have no control over the disclosure dates of these XSAs. As such, we must adhere to this strict timeline to ensure the security of both our customers and platform. We strongly recommend you read through our Reboot guide, which will help you prepare your Linode for these reboots. The Reboot guide is available here:

https://www.linode.com/docs/uptime/reboot-survival-guide

Each Linode's maintenance window will be communicated to you via email and will also be visible within the Linode Manager. Unfortunately, unless you’re able to upgrade to KVM, due the logistical demands of this effort your assigned maintenance windows are not changeable and the host reboots are mandatory. All customers with Xen Linodes in our first Tokyo data center are strongly encouraged to upgrade and migrate to KVM in our new Tokyo 2 facility.

During the maintenance window, Linode instances will be cleanly shut down while we perform the updates. Your Linode will be inaccessible during this time. A two-hour window is allocated, however the actual downtime should be much less. After the maintenance, each Linode will then be returned to its last state (running or powered off).

Stay tuned for more information.

Connectivity Issues between London and Singapore
Scheduled for Wednesday April 19, 2017

Apr 19, 05:33 UTC
Resolved - At this time, this issue has been resolved. Please reach out to our Support team if you have any further questions.

Apr 19, 01:00 UTC
Monitoring - Our network engineers have corrected this routing issue and connectivity has been restored between London and Singapore. We will monitor this connection for any changes.

Apr 18, 23:31 UTC
Investigating - We are aware of connectivity issues between our London and Singapore data centers and are currently investigating. We will continue to provide additional updates going forward.