Scheduled Maintenance

Any scheduled server maintenance or related issues will be posted here in real time.

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Scheduled Network Maintenance - Frankfurt
Scheduled for Thursday January 19, 2017

Jan 16, 14:02 UTC
Scheduled - We will be performing network maintenance for approximately two hours on Thursday, January 19, 2016 at 00:00 UTC in our Frankfurt datacenter. While we do not expect any downtime during this maintenance, customers may experience brief periods of increased latency or packet loss. We appreciate your patience as we work diligently to make our network more reliable.

Support Phone Outage
Scheduled for Monday January 16, 2017

Jan 16, 17:53 UTC
Resolved - At this time we have been able to restore the Support phone line. Please feel free to give us a call if you have any questions or concerns.

Jan 10, 15:56 UTC
Identified - We're continuing to experience recurring issues with call connectivity on our Support phone line. We've reached out to our upstream phone provider and are working with them to fully investigate and resolve the underlying cause. We will provide updates as they become available.

In the meantime, we recommend submitting support requests via ticket at manager.linode.com or via email to support@linode.com.

Scheduled DNS Resolver Maintenance
Scheduled for Monday January 16, 2017

Jan 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 27, 15:45 UTC
Scheduled - To improve DNS resolver performance, we’re expanding the list of DNS resolver addresses offered up via DHCP. Existing resolver addresses aren't being changed or removed. Linodes that use DHCP for networking will start to receive additional resolver addresses within 12 hours of the times listed below.

Users must make certain their firewall rules allow DNS traffic for all of the IP addresses listed under "DNS Resolvers" in the "Remote Access" tab of their Linode's Dashboard. Since this change will be applied to all datacenters, you’ll want to review the resolvers list for each datacenter, and update your firewall rules accordingly.

This change will be deployed gradually to all datacenters between January 16th and January 26th. We’ll roll out these changes at 08:00:00 EDT (12:00:00 UTC) to each datacenter. The full schedule is as follows:

Atlanta Monday, January 16th
Dallas Tuesday, January 17th
Newark Wednesday, January 18th
Fremont Thursday, January 19th
London Friday, January 20th
Frankfurt Monday, January 23rd
Singapore Tuesday, January 24th
Tokyo 1 Wednesday, January 25th
Tokyo 2 Thursday, January 26th

Please reach out to the Support team if you have any questions.

Scheduled Network Maintenance - Dallas, Atlanta
Scheduled for Friday January 13, 2017

Jan 13, 10:00 UTC
Completed - The software upgrades are complete.

Jan 13, 08:24 UTC
Update - This maintenance window is being extended for one additional hour.

Jan 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 6, 17:25 UTC
Scheduled - We will be performing software upgrades on our edge gateways for approximately three hours on Friday, January 13th at 06:00 UTC (1am EST) in our Dallas and Atlanta datacenters. While we do not expect any downtime during this maintenance, customers may experience brief periods of increased latency or packet loss.

Connectivity Issue - Fremont
Scheduled for Wednesday January 11, 2017

Jan 11, 22:48 UTC
Resolved - This incident has been resolved. Connectivity within our Fremont data center has remained optimal. If you experience any connectivity issues, please reach out to our Customer Support Team for assistance.

Jan 11, 21:05 UTC
Monitoring - Connectivity to our Fremont datacenter has been fully restored. We'll continue to monitor this situation and provide updates as necessary.

Jan 11, 20:23 UTC
Investigating - We're currently investigating a connectivity issue for a subset of connections to our Fremont datacenter.