Scheduled Maintenance

Any scheduled server maintenance or related issues will be posted here in real time.

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Emergency Network Maintenance - Tokyo 1
Scheduled for Wednesday July 18, 2018

THIS IS A SCHEDULED EVENT Jul 18, 15:00 - 17:00 UTC

Jul 11, 20:38 UTC
Scheduled - We need to reboot one of our network switches in Tokyo due to intermittent issues. We don't expect any downtime during this reboot as the device is redundant, however you may see a few dropped pings lasting a few moments.

Scheduled Network Maintenance - Frankfurt
Scheduled for Friday July 06, 2018

Jul 6, 03:00 UTC
Completed - The scheduled maintenance has been completed.

Jul 6, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 21, 14:53 UTC
Scheduled - We will be performing switch upgrades in our Frankfurt data center on Friday, July 6th at 00:00 UTC for a duration of 3 hours. We do not expect any downtime during this maintenance, however, a brief period of packet loss or increased latency may be observed.

Upstream Connectivity Issues - Comcast
Scheduled for Saturday June 30, 2018

Jun 30, 05:10 UTC
Resolved - Packet loss and latency affecting customers being routed through Comcast’s network has subsided.

If you are still experiencing connectivity issues, please reach out to our Customer Support Team for assistance.

Jun 29, 18:01 UTC
Identified - An issue within Comcast’s network is causing packet loss and increased latency between some customers and Linode’s network. This issue is with Comcast, and not due to a change or issue within Linode’s control – we’re unable to route around or alter our network paths to mitigate this issue. We’re monitoring the situation, and we’ll provide updates as we learn more information.

Connectivity Issues - Fremont
Scheduled for Thursday June 21, 2018

Jul 5, 19:35 UTC
Postmortem - At approximately 04:23:00 UTC on June 21, 2018, utility power was interrupted to our Fremont data center. At this time, the facility’s Uninterruptible Power Supply (UPS) system was engaged. However, the UPS unit servicing a sizeable portion of Linode’s hardware deployment failed. This caused a subset of our hardware fleet which services our customer instances to lose power and reboot.

Utility power was restored at approximately 05:16:00 UTC on June 21, 2018. At that time, Linode staff worked to bring our infrastructure and the affected customer instances back online. Most Linode infrastructure and customer instances were online by approximately 08:10:00 UTC, and the incident was deemed resolved.

Our colocation provider is working with their UPS vendor to conduct a full investigation to determine what caused the failure. We will provide more detail as it becomes available. At this time, the affected UPS has been repaired and is operating normally. We have confirmation that there were subsequent power loss events early last week and the repaired UPS operated normally.

This is the second outage we’ve experienced at this facility in the last 6 months, and we do not take these downtime events lightly. To reduce the impact of power loss issues going forward, we are in the process of moving our critical network infrastructure to a new area of the data center facility now. This new area will provide fully redundant power feeds which would prevent a full outage should an issue like this recur. We anticipate completion of this phase in the next 30-60 days. Additionally, we are planning to move the remaining Linode hardware deployment to the new area to take advantage of its additional power redundancy. We do not yet have an ETA for the completion of this phase.

We do not foresee any further issues with the Fremont facility at this time. We appreciate your patience while we await the official RFO, root cause, and mitigation plan from our colocation provider.

Update 2018-07-11

Our colocation provider and their UPS vendor have completed a full investigation. Inspection of the UPS system indicated failed/burned components, and further diagnostics determined that a rectifier had failed. At this time, the faulty component has been replaced and the unit has been verified to be working properly.

Jun 21, 08:43 UTC
Resolved - Because we have not experienced any additional issues affecting our Fremont data center, this matter is now resolved.
If you are still experiencing any issues, please reach out to our Customer Support Team for assistance.

Jun 21, 08:10 UTC
Monitoring - At this time, we have addressed the services affected in our Fremont data center. We will be monitoring this issue to ensure everything remains stable.
If you are still experiencing any issues, please reach out to our Customer Support Team for assistance.

Jun 21, 07:12 UTC
Update - Our team is continuing to work to restore services in our Fremont datacenter. We will continue to provide additional information going forward.

Jun 21, 06:23 UTC
Update - At this time, the power has been restored and our team is working to restore services in our Fremont datacenter. We will continue to provide additional information going forward.

Jun 21, 05:34 UTC
Identified - At this time we have identified the connectivity issues affecting our Fremont data center as being the result of a power outage. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.

Jun 21, 05:18 UTC
Update - Our team is still in communications with our upstream provider to determine the cause of this outage. We are continuing our investigation and will provide additional updates as the issue develops.

Jun 21, 04:36 UTC
Investigating - We are aware of connectivity issues affecting Linodes in our Fremont data center and are currently investigating. We will continue to provide additional updates as this incident develops.

Edge Router Upgrade - B Side - Newark Datacenter
Scheduled for Friday June 15, 2018

Jun 15, 10:00 UTC
Completed - The scheduled maintenance has been completed.

Jun 15, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 31, 15:31 UTC
Scheduled - On Friday, June 15, at 04:00 UTC, our engineers will be performing an edge router upgrade in our Newark datacenter. We will be working exclusively on the “B” side of the network, and do not expect any downtime during this maintenance, as we have full router redundancy. However, brief periods of packet loss or increased latency may be observed at times. We expect this maintenance to take 6 hours.