Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information You Provide

• Account Information: Name, email address, username, password, and contact details when you register for an account.
• Billing Information: Payment card details, billing address, and transaction history processed through secure third-party payment processors.
• Communication Data: Messages, support tickets, emails, and feedback you send to us.
• Profile Information: Optional details you provide such as company name, website URL, and streaming preferences.

Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers, and hardware settings.
• Usage Data: Pages visited, features used, streaming statistics, bandwidth consumption, and service interaction patterns.
• Log Data: Access times, error logs, referring URLs, and server request details.
• Location Information: Approximate geographic location derived from your IP address.

Streaming Service Data

• Stream Analytics: Listener counts, geographic distribution of listeners, peak usage times, and stream quality metrics.
• Content Metadata: Track titles, artist information, and playlist data you upload or stream.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and operate our radio and TV streaming hosting services.
• Account Management: To create and manage your account, process transactions, and send service-related communications.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
• Service Improvement: To analyze usage patterns, identify areas for enhancement, and develop new features.
• Security: To detect, prevent, and address fraud, abuse, security threats, and technical issues.
• Communications: To send important updates, security alerts, promotional offers (with your consent), and newsletters.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Analytics: To understand how our services are used and measure the effectiveness of our platform.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our services (payment processors, hosting providers, analytics services, customer support tools).
• Legal Requirements: When required by law, subpoena, court order, or governmental authority, or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: When you explicitly authorize us to share your information for a specific purpose.
• Aggregated Data: We may share anonymized, aggregated statistics that cannot identify you personally.

Third-Party Service Providers We Use

• Payment processors (PayPal, Stripe, credit card processors)
• Cloud infrastructure providers
• Content delivery networks (CDNs)
• Analytics and monitoring services
• Customer support and ticketing systems
• Email delivery services

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL (HTTPS) technology.
• Secure Storage: Personal data is stored on encrypted servers in secure data centers with 24/7 monitoring.
• Access Controls: Strict access controls limit employee access to personal data on a need-to-know basis.
• Password Protection: User passwords are hashed using industry-standard bcrypt algorithms and are never stored in plain text.
• Regular Audits: We conduct regular security assessments and vulnerability testing.
• Incident Response: We maintain an incident response plan to address potential security breaches promptly.
• PCI Compliance: Payment processing follows PCI-DSS standards through our certified payment partners.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, authentication, and security. These cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics.
• Functional Cookies: Remember your preferences, settings, and choices to personalize your experience.
• Analytics Cookies: Used by services like Google Analytics to analyze traffic patterns and improve our services.

Managing Cookies

You can control cookies through your browser settings:

• Most browsers allow you to view, delete, and block cookies
• Disabling cookies may affect some website functionality
• You can opt out of Google Analytics by installing the browser add-on

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: We retain your data while your account remains active and for a reasonable period afterward.
• Transaction Records: Billing and transaction data is retained for 7 years for tax and legal compliance.
• Support Communications: Customer support tickets are retained for 3 years for service improvement.
• Server Logs: Technical logs are typically retained for 90 days for security and troubleshooting purposes.
• Marketing Data: If you unsubscribe, we retain minimal data to honor your preferences.

Upon account deletion request, we will remove or anonymize your personal data within 30 days, except where retention is required by law.

7. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Receive your data in a structured, commonly used format.
• Objection: Object to certain types of processing, including direct marketing.
• Restriction: Request restriction of processing in certain circumstances.
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis.
• Opt-Out: Unsubscribe from marketing emails at any time via the link in our emails.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. International Data Transfers

My Auto DJ is based in the United States. Your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located.

When we transfer data internationally, we implement appropriate safeguards:

• Standard contractual clauses approved by regulatory authorities
• Ensuring recipients provide adequate data protection
• Compliance with applicable data transfer regulations

By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately.

10. Third-Party Links and Services

Our website and services may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services before providing your information.

11. GDPR Compliance (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on contractual necessity, legitimate interests, consent, or legal obligations.
• Data Protection Officer: You may contact our privacy team for GDPR-related inquiries.
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.
• Automated Decision-Making: We do not make decisions based solely on automated processing that significantly affects you.

To exercise your GDPR rights, please contact us at the address below.

12. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information collected.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell your data).
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

California residents may submit requests by contacting us at support@myautodj.com or through our support ticket system.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make changes:

• We will update the "Last Updated" date at the top of this page
• For significant changes, we will notify you via email or prominent notice on our website
• Your continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days.